Travel Advisory – COVID-19

Thank you for choosing Polo Travel. If you are travelling within 24 hours please call us.

As we’re sure you are aware, COVID-19 (novel coronavirus) is significantly impacting the travel industry, and many of our clients have questions about both existing and future travel plans. We are currently experiencing a high volume of inquiries and calls so please allow us 48 hours to reply to this email.

Our number one priority is to ensure you are taken care of before, during and after your travels. We are your advocates, and we are here to help you make travel decisions best suited to your personal needs, both now and in the future.

Due to COVID-19 our office is closed for walk-ins, however you are welcome to communicate with us through email or by phone 905-669-4937 during our regular office hours.

If you are a Canadian Citizen and Boarders are closed please reach out to the Canadian Government at 1-613-996-8885 and


If you are currently abroad and require immediate assistance please contact:

For Package Vacations-Contact your local tour operator representative who should have contact details generally located in the hotel lobby. Visit the Tour Operators Website for up to date information. If you are travelling with Sunwing you can download the Sunwing app and contact the rep that way too

For flights-Please ensure you are monitoring your flight for any changes and set up for email alerts to be notified as well—Via the Carriers website, It is recommend you checkin online for your flights as well.

You may also contact us by email and we will try our very best to assist to the best of our ability but note that we are experiencing the same hold times as you are.

We also encourage you to register with ROCA ( to enable you  to receive important safety updates from the Government of Canada.

Please note that currently Government of Canada is now advising against travel outside of Canada until further notice.

In an attempt to limit the spread of the coronavirus disease (COVID-19), some governments have implemented special entry and exit restrictions for their territory. Before travelling, verify if the local authorities of both your current location and destination have implemented any specific restrictions related to this situation. These include entry requirements, quarantines, border closures and flight suspensions.
•       Monitor the media for the latest information
•       Contact your airline or tour operator to determine if the situation will disrupt your travel plans
Foreign diplomatic missions and consulates in Canada:

In addition, you should consult the latest travel advice related to COVID-19 from the Government of Canada at:

The Public Health Agency of Canada is closely monitoring the situation, and Global Affairs Canada will provide updates as more information becomes available. Canadians should follow the advice of local health authorities and take precautions to protect themselves from respiratory illnesses, including frequent handwashing, practising proper cough and sneeze etiquette, and monitoring your health.

Updates from the Public Health Agency of Canada concerning COVID-19 are available at:


We are currently asking clients that are travelling within 72 hours to call for assistance. If your departure is outside of 72 hours, and require assistance please provide us with the following information and we will continue to work through all requests based on departure dates. Your patience and understanding is greatly appreciated.

Full Name:

Phone Number:

Departure Date:

Travel Advisor you were working with:

Tour operator:

What you need assistance with

·         Looking to understand my options

·         Looking to change my booking to a future date

·         Looking to cancel by booking

*As of March 16/2020


We are here to assist with your future travel needs. Please provide the details of what you are looking for by email and we will be happy to assist.

If you have any questions or concerns, please contact our team. We are constantly monitoring the situation, and we have your absolute best interest in mind.

At the end of the day, we’re confident the travel industry will be back to normal in due time. But for the time being, we recommend seeking out the facts and please keep you and your families safe

Your friends at Polo Travel Ltd.